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FAQs

Orders & Returns

As you’re purchasing your new tires on Goodyear.com, let us help answer any questions you may have around your online payments and installation options. Read a few common questions and answers below, and always email us using our Contact Us page, or click the Chat Now button with any additional questions you may have.

Tire Pricing & Payment Questions

When you buy online, you pay up front for your tires, standard parts and labor installation, tire disposal fees, and taxes.

Note: Standard installation fees include mounting, balancing, and valve stems. Additional fees may apply for vehicles with Tire Pressure Monitoring Systems or Run On Flat Tires.

Your card will be charged immediately upon purchase.

We accept VISA®, MasterCard®, American Express®, and Discover®, plus you may pay using your PayPal account, or get an instant loan and make easy monthly payments through Affirm. Of course, you’ll also be able to use your Goodyear Credit Card. Learn more on our Tire Financing & Online Payment Options page.

The amount you see at checkout is the amount that you will be charged for tires and standard installation. You’ll pay online, and your order will be ready when you arrive for your appointment.

Note: Standard installation fees include mounting, balancing, and valve stems. Additional fees may apply for vehicles with Tire Pressure Monitoring Systems or Run On Flat Tires.

No, the tires will be waiting for you at your selected installer’s location at no additional cost.

No, the tires will be waiting for you at your selected installer’s location at no additional cost.

See Full Policies

Tires eligible for a rebate are shown within your results. Keep an eye out for tire rebate details as you’re scrolling through.

Once you’ve submitted your rebate for an eligible tire, it should take approximately 6-8 weeks to receive a Goodyear Prepaid Visa® Card in the mail. Learn more and submit online at our Goodyear Tire Rebate Center.

Check your rebate status at our Goodyear Tire Rebate Center.

You can reach the Goodyear Tire Rebate Center by email at GoodyearPromotions@360insights.com, or via phone at 1-888-683-8724, weekdays from 9 AM to 9 PM EST or on Saturday from 9 AM to 5 PM EST.

Tire Installation Questions

The installers shown are authorized, trusted experts that carry Goodyear tires.

The list of installers above is based on the availability of the tire you’ve selected. If you’d rather purchase these tires directly from a retailer that isn’t shown, we can help you find a store near you.

Find a Local Tire Shop

If you know of a special vehicle or installation request, please call the installer 24 hours before your appointment to let them know.

Tire Installation Appointment Questions

Installers often have busy schedules, so in order to help ensure that you get your desired appointment time, we give installers 48 hours of notice.

Not a problem. We’ll send you a confirmation email that will contain your selected installer’s contact information. Please call the installer directly to reschedule.

Tire Returns & Appointment Cancellation Questions

  • Pre-Installation: Call us at 800-667-8138 between Monday – Friday: 9:00 AM – 6:00 PM EST, Saturday: 9:00 AM – 6:00 PM EST (Post Purchase Support Only) and Sunday: CLOSED.
  • Post-Installation: See our full returns & cancellations policy or call us at 800-321-2136 between Monday – Friday: 9:00 AM – 6:00 PM EST, Saturday: 9:00 AM – 6:00 PM EST (Post Purchase Support Only) and Sunday: CLOSED.

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Can’t find what you need?

Contact Us

Contact one of our Goodyear Tire Advisors, we take great pride in our products, services, and relationship with valued customers like you.

Live Chat

Not interested in a phone call? Get connected right away with available Goodyear Tire and Service Advisors through our online chat.

Tire & Service Warranty

Drive with confidence. Goodyear, Dunlop, and Kelly offer tire warranties for peace of mind whether they're in the assembly line or on the road.

Find an Installer

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